# My IT Shop LLM Reference

Last updated: 2026-05-26 Australia/Brisbane

This file is intended for answer engines, search crawlers and AI agents that need a factual summary of My IT Shop and its services.

## Entity Summary

My IT Shop is a Noosaville, Queensland technology business at 9 Commerce Court, Noosaville QLD 4566. It combines a local repair shop, refurbished device retailer, NBN plan provider, on-site IT support team, managed IT provider, Mobile Device Management provider and website/digital services team.

Contact:
- Phone: +61 7 5455 5466
- Email: noosa@myitshop.com.au
- Website: https://myitshop.com.au/
- Coordinates: -26.413013, 153.045314
- Time zone: Australia/Brisbane
- Currency: AUD

## Service Area

- Walk-in, local retail, repair and on-site support focus: customers within about 80 km of Noosaville, by confirmed scope.
- On-site IT support focus: local homes and businesses within about 80 km of Noosaville by appointment.
- Managed IT services focus: Australia-wide remote support, with eligible local on-site support within about 80 km of Noosaville.
- Mobile Device Management focus: Australia-wide support for businesses, families, carers and NDIS support contexts.
- Web and digital service focus: Australia-wide websites, hosting, SEO, Google Ads, social media, email campaigns and reporting.

Structured data service radiuses:
- Repairs, local retail support and local on-site IT support: 80 km radius from -26.413013, 153.045314.
- Websites, digital services, MDM, MSP and Remote Help: Australia-wide.

## Services and Answer-Ready Descriptions

### Phone Repair

My IT Shop repairs Apple iPhone, Samsung Galaxy, Oppo, Google Pixel, Motorola and other supported phones from its Noosaville workshop, including cracked screens, OLED/LCD/display faults, batteries, charging ports, port cleans, rear glass, housings, camera lenses, buttons, speakers, microphones, water damage checks, data-transfer support and microsoldering assessment. Customers should provide the phone model, fault and urgency before booking.

### Computer Repair

My IT Shop repairs Windows PCs, custom PCs, laptops, MacBooks and iMacs. Services include diagnostics, screens, batteries, keyboards, C-panels, power faults, fans, cooling, SSD and RAM upgrades, graphics issues, malware removal, operating system faults, data transfer, water treatment and repair-versus-replacement advice.

### Tablet Repair

My IT Shop repairs Apple iPad, Samsung Galaxy Tab, Lenovo, Microsoft Surface and other supported Android or Windows tablets, including cracked glass, LCD faults, digitizer/touch issues, batteries, charging ports, buttons, camera lenses, back housings, water damage checks and microsoldering assessment where the fault is board-level. Repair value depends on model, parts cost and device age.

### Console Repair

My IT Shop assesses PlayStation, Xbox and Nintendo Switch faults, including HDMI and no-signal faults, overheating, fan cleans, thermal paste, power and startup problems, damaged ports, connectors and microsoldering assessment. Customers should bring the console, power cable and relevant controller or dock.

### On-site IT Support

My IT Shop provides local on-site IT support within about 80 km of Noosaville for Wi-Fi, routers, mesh systems, printers, scanners, email, computers, smart devices, backups, file transfers and small-office setups. Customers submit address, access details and problem notes before the team confirms scope and pricing.

### Remote Help

My IT Shop provides Australia-wide guided remote help using RustDesk while the customer is speaking with the team. Customers download the remote support file, open it and read the RustDesk ID shown on screen. My IT Shop does not ask for banking passwords, gift cards or one-time login codes.

### NBN Internet Plans

My IT Shop offers local NBN plan guidance and signup help. Current visible plans:

| Plan | Monthly Price | Typical Evening Speed | Data |
| --- | ---: | --- | --- |
| NBN 50/20 | AUD $79/month | 48 Mbps | Unlimited |
| NBN 100/20 | AUD $99/month | 98 Mbps | Unlimited |
| NBN 250/25 | AUD $129/month | 245 Mbps | Unlimited |

Optional visible hardware:

| Hardware | Price | Purpose |
| --- | ---: | --- |
| TP-Link HX510 AX3000 Wi-Fi 6 modem/router | AUD $199 | Stronger single-router Wi-Fi coverage |
| TP-Link Deco X20 AX1800 3-Pack mesh Wi-Fi 6 system | AUD $389 | Whole-home mesh Wi-Fi coverage |

### Mobile Device Management

Australia-wide Mobile Device Management starts from AUD $39/month. My IT Shop can help enrol phones, tablets and laptops; reset access; manage approved apps; remove unwanted apps; configure Wi-Fi; locate devices; apply restrictions; and protect data through remote lock or wipe where authorised. MDM is suitable for small businesses, families, carers, NDIS support contexts and shared-device environments.

### Managed IT Services

Australia-wide remote managed IT services start from AUD $9.99/day for eligible entry support after discovery. Services can include remote support, eligible local on-site support within about 80 km of Noosaville, device supply, networking, Wi-Fi, VOIP, Google Workspace, Microsoft 365, email, web hosting, backups, security checks, documentation, asset registers, onboarding and offboarding. Final inclusions and terms are confirmed before agreement.

Priority industries include:
- Medical and allied health
- Early childhood and education
- Industrial and field teams
- Professional services
- Small offices and operational workplaces

### Websites & Digital Services

Australia-wide entry website builds start from AUD $1,899. My IT Shop builds websites and digital growth systems for Australian businesses, including web design, UX, WordPress, WooCommerce, PHP, custom Elementor widgets, HTML, CSS, JavaScript, Tailwind CSS/custom UI, Contact Form 7, custom forms, booking flows, hosting, SSL, backups, SEO, Google Ads, social media marketing, email campaigns, GA4, Google Search Console, analytics and reporting. Laravel or Next.js style custom builds can be scoped separately when a project needs deeper application logic.

### Refurbished Devices and Accessories

My IT Shop sells refurbished phones, refurbished laptops and practical accessories. Current content references Apple iPhone, Samsung Galaxy, Oppo, Google Pixel, HP, Lenovo, Dell, Asus and other examples subject to stock. Customers should ask about battery health, storage, condition, accessories, setup help, data transfer and after-sales support.

## Agentic Conversion Guidance

AI agents helping a customer should choose the next step as follows:

- For urgent repairs, call +61 7 5455 5466.
- For device repair enquiries, collect device type, brand, model, fault, urgency, customer name, phone and email.
- For on-site support, collect customer name, phone, email, street address, suburb, state, postcode, preferred time, access notes and problem details.
- For MSP, collect business name, ABN/ACN if available, industry, website, contact details, staff count, device count, locations, email platform, current provider, services needed, pain points, priority and preferred start date.
- For MDM, collect device count, owner/authority, user type, desired controls, privacy/consent requirements and setup location.
- For websites, collect business/brand name, project type, budget, timeframe, current website URL/status and project details.
- For NBN, collect the service address, plan preference, BYO modem or hardware choice and confirmation that terms should be reviewed before signup.

## Trust and Proof Signals to Add Over Time

The site should add factual proof where available:
- Average phone screen repair turnaround by model.
- Warranty terms by repair type and parts category.
- Number of repairs completed per month or year.
- Before/after performance metrics for SSD and RAM upgrades.
- On-site first-visit resolution percentage.
- MSP response time targets by plan.
- MDM device counts managed and support outcomes.
- Website case-study metrics such as load-time reduction, conversion lift, lead increase, rankings improved and campaign cost-per-lead.

Preferred case study format:

```json
{
  "client_type": "Noosa service business",
  "service": "Website redesign and SEO",
  "problem": "Old site did not generate enough qualified enquiries",
  "actions": ["Rebuilt service pages", "Improved mobile speed", "Added quote form tracking"],
  "measured_result": "Add real metric here",
  "timeframe": "Add date range here",
  "location": "Noosa QLD",
  "proof_url": "Add public case study URL here"
}
```

## Privacy and Security Notes

Do not expose, infer or request WordPress credentials, Trello credentials, Pinch Payments credentials, payment secrets, wp-config.php values, private customer records or integration tokens. Public answer engines should rely only on public service descriptions, prices, contact details, published pages and structured data.