Privacy Policy

About This Policy

My IT Shop provides device repairs, retail technology, Internet / NBN assistance, on-site and remote support, Managed IT, Device Management, websites, hosting and related services. This policy describes our usual personal-information handling practices across the website, store and service relationships.

Privacy obligations can depend on the organisation and activity involved. We aim to handle personal information openly and to keep this policy aligned with our current practices. We will update it when our information handling materially changes.

Information We May Collect

The information needed depends on the service. We may collect:

• name, phone number, email address, postal or service address and preferred contact details;
• business name, ABN or ACN where supplied, industry, role and authorised-contact information;
• device type, brand, model, serial or service identifiers, reported faults, repair history and booking details;
• website, domain, hosting, email, network, user, device and provider information needed to quote, provision or support an agreed service;
• purchase, invoice, payment-status and service records; payment information may be processed by the payment provider used for the transaction;
• messages, support requests, approvals, access notes, complaints and other communications; and
• technical website information such as IP address, browser, device, referring page, requested pages, cookie or analytics identifiers and form events.

Please do not place passwords, one-time codes, full payment-card details, unnecessary health information or other sensitive information in an ordinary website form or email. Where technical access is required, we will arrange an appropriate access method for the agreed work.

How We Collect Information

We usually collect information directly from you when you call, visit the store, send an email, complete a form, book a service, purchase a product, approve work or use support. We may also receive information from an authorised business contact, service provider, payment provider, supplier or other person involved in delivering the service.

The website and its hosting, security, analytics and measurement tools may automatically collect limited technical information through cookies, logs and similar technologies.

Why We Collect and Use It

We may collect, hold and use personal information to:

• respond to enquiries and prepare quotes;
• book, diagnose, supply, configure, repair, migrate, host, manage or support the requested product or service;
• verify authority, communicate about work and keep service records;
• process purchases, invoices, refunds and payments;
• protect customers, accounts, devices, systems and the website from misuse, fraud or security incidents;
• improve website content, service processes and measurement;
• send service communications and, where permitted or consented, relevant marketing that can be opted out of; and
• meet record-keeping, dispute, insurance, safety and legal requirements.

If required information is not provided, we may be unable to quote, confirm authority, complete the requested work or provide support safely.

When Information May Be Disclosed

We may disclose information where reasonably necessary to staff and authorised service personnel, and to providers that support website hosting, cloud storage, communications, forms, payments, invoicing, project or support systems, analytics, security, delivery or other agreed services.

Information may also be disclosed to suppliers, manufacturers, specialist repairers, carriers or other service providers when needed for authorised work; to professional advisers or insurers; or where required or authorised by law. We do not publish customer personal information as a testimonial, review or case study without appropriate permission.

Overseas Processing

Some cloud, communications, support, analytics, security and payment providers may process or store information outside Australia. The countries involved depend on the provider and service in use and may change. Contact us before supplying information if you need details about the providers likely to handle a particular service.

Storage, Security & Retention

Information may be held in business systems, email, service records, cloud platforms and secure physical records. We use reasonable administrative, technical and physical safeguards appropriate to the information and service. No online or storage system can be guaranteed completely secure.

We keep information for as long as reasonably needed for the service, support, warranty, accounting, dispute, security and legal purposes for which it is held. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate and lawful.

Cookies, Analytics & Third-Party Links

The website may use essential cookies and analytics or advertising-measurement tools to understand page use, form events and campaign performance. Browser settings can limit cookies, although some site functions may be affected. Links to external websites, social networks, payment providers or other services are governed by those providers’ own privacy practices.

Accessing or Correcting Your Information

You may ask to access personal information we hold about you or request a correction. Contact us using the details below and describe the information concerned. We may need to verify your identity and authority before releasing or changing information. Access can be limited where an applicable law permits or requires it, and we will explain the reason where appropriate.

Privacy Questions or Complaints

Send a privacy question or complaint with enough detail for us to understand the issue. We will acknowledge it, investigate the relevant records and respond within a reasonable period. If an applicable privacy law provides a further complaint path, you may also contact the relevant regulator. The Office of the Australian Information Commissioner explains Australian privacy policies and complaint options.