Remote & Onsite IT Support
Helpdesk support, troubleshooting, user assistance and onsite visits for local businesses where included.
Managed Service Provider
Business IT Support That Stays Ahead Of The Problem.
My IT Shop provides managed IT services for Sunshine Coast businesses that need reliable support, secure systems and one local team to call when technology gets in the way.
Built For Daily Operations
One Managed IT Partner For Support, Systems And Growth.
MSP is not just emergency repairs. It is a structured support relationship that keeps your people working, your devices documented and your business technology moving in the same direction.
Responsive HelpdeskRemote support when your team needs answers.
Local Onsite SupportAvailable for eligible Noosa and Sunshine Coast businesses.
Assets DocumentedDevices, vendors, networks and notes kept clean.
Security BaselineMFA, backups, antivirus, Wi-Fi and router checks.
Services By Plan
Choose The Support Mix Your Business Actually Needs.
Not every plan includes every service. We scope inclusions during discovery so a small team can start lean, while larger or regulated businesses can add deeper management.
Device Supply & Lifecycle
Supply, setup and support for computers, laptops, accessories and workplace devices.
Networking & Wi-Fi
Router, switch, Wi-Fi and network planning for offices, clinics, classrooms and warehouses.
VOIP Phone Systems
Business phone planning, setup and support for teams that need clearer call handling.
Google Workspace & Email
Email setup, mailbox migrations, DNS records, aliases, groups and user management.
Web Hosting & Website Design
Hosting, domain guidance and website design support for businesses that want one tech partner.
Backups & Security Checks
Baseline reviews across MFA, antivirus, backup routines, recovery expectations and risk points.
Documentation & Asset Register
Clean records for contacts, sites, vendors, software, networks, devices and support notes.
Managed Device Policies
Device enrolment, naming standards, access rules and support tooling for plans that include managed endpoints.
Internet & Connectivity
NBN guidance, business internet planning, router setup and connectivity checks for supported workplaces.
User Onboarding & Offboarding
Structured setup and removal of accounts, devices, mailboxes, groups and access when staff join or leave.
Vendor & Software Coordination
Help coordinating software providers, domain records, licensing, renewals and technical handovers.
Flexible Plans
Start Small, Then Add The Layers That Matter.
The $9.99/day entry point is designed for essential coverage. More complex environments can add deeper support, onsite service, device management, web, VOIP, networking and security work.
Entry
Essentials
From $9.99 / Day
For businesses that need a real IT partner to call, without a heavy support footprint.
- Remote Support Pathway
- Core Business And Contact Setup
- Basic Environment Notes
- Discovery-Led Scope And Exclusions
Popular
Growth
Scoped After Discovery
For growing teams that need predictable support across users, devices, email and networking.
- Remote And Eligible Local Onsite Support
- Device And Asset Register
- Email, Google Workspace And DNS Support
- Network And Wi-Fi Baseline Checks
Complete
Managed IT
Custom For Higher Needs
For medical, education, industrial and multi-site businesses that need a fuller managed layer.
- Security, Backup And Device Management Planning
- VOIP, Web Hosting And Website Support Options
- Vendor, Software And Documentation Management
- Handover, Review And Improvement Rhythm
Onboarding Workflow
A Clear Path From Enquiry To Managed Support.
We keep onboarding structured so nothing important gets lost between the first conversation and the day your team starts using support.
1
Lead Capture
Create the client record and capture business details.
2
Discovery Call
Review users, devices, systems, internet and pain points.
3
Create Onboarding Project
Open a dedicated onboarding workflow for tasks, notes and follow-up.
4
Send Onboarding Form
Collect contacts, billing details, devices, sites and providers.
5
Confirm Package & Agreement
Approve service scope, pricing, authority and terms.
6
Set Up Client Profile
Add contacts, sites, service details and recurring billing records.
7
Build Documentation
Record vendors, networks, software, passwords where appropriate and key notes.
8
Technical Audit & Asset Register
Audit devices and create a clean supported asset list.
9
Configure Management Policies
Create groups, naming standards, app profiles and device management rules where included.
10
Enrol Devices & Tools
Deploy support tools, apply policies and enrol managed devices.
11
Security, Backup & Network Baseline
Check MFA, backups, antivirus, Wi-Fi and router setup.
12
Customer Handover & 30-Day Review
Share the support process, go live, then review after 30 days.
Onboarding Is Complete When:
Client is set up
Recurring billing is active
Assets are documented
Managed devices are enrolled
Your team knows how to request support
Priority Industries
Designed For Businesses Where IT Interruptions Cost Real Time.
We especially want to help clinics, education teams, industrial businesses and operational workplaces that need dependable systems, clear documentation and local accountability.
Medical & Allied Health
Support for clinics, reception teams, connected devices, secure email, Wi-Fi, backups and practice continuity.
Early Childhood & Education
Reliable internet, devices, access controls and support pathways for educators and administration teams.
Industrial & Field Teams
Networking, tablets, VOIP, device supply and support for teams that rely on uptime beyond the front office.
Start Here
How Can We Assist Your Business To Reduce Pain Points?
This onboarding form creates a dedicated MSP enquiry in our workflow so we can review your business, recommend the right level of support and confirm what is included before you commit.
Designed for scoping before a formal MSP agreement with defined terms.
Captures users, devices, locations, providers and pain points.
Scopes remote helpdesk, onsite support, device supply and managed workplace setup.
Reviews networking, Wi-Fi, internet/NBN, router, printer and VOIP requirements.
Covers Google Workspace, Microsoft 365, email, domains, DNS, hosting and website support.
Plans user onboarding, offboarding, access controls, asset registers and vendor coordination.
Checks MFA, endpoint protection, backups, recovery expectations and security risk points.
Common Questions
MSP Questions Businesses Usually Ask First.
Does The $9.99/Day Plan Include Everything?
No. It is an entry point for essential managed support. Services like onsite visits, device management, VOIP, web work, advanced networking and deeper security coverage depend on the plan and agreed scope.
Can You Support Us Onsite?
Yes, for eligible local businesses around Noosa and the Sunshine Coast. We confirm onsite expectations during discovery so response times and inclusions are clear.
Do You Handle Google Workspace And Email?
Yes. Depending on your plan, we can help with Google Workspace, business email, DNS, mailbox setup, aliases, groups and migrations.
Can You Help If We Already Have An IT Provider?
Yes. We can review the current setup, identify gaps and help plan a clean transition if moving to My IT Shop is the right fit.