Less Than $10 a Day
For eligible entry plans, managed support costs about the same as a coffee and breakfast on the go.
Managed IT Support, Explained Simply
Less IT Stress. More Time Running Your Business.
Managed IT services, also called MSP support, give your business one reliable team to call when email, internet, computers, phones or security get in the way. Eligible small-business plans start from $9.99 a day, with local support from Noosaville and remote help across Australia.
The $9.99 Plan in Plain English
Business IT Support Without the Technical Runaround.
You do not need to understand network topology, patch management or cybersecurity frameworks. You need your team working, your business information protected and someone dependable to call when technology plays up.
Downtime Gets Expensive Fast
If email, quoting, invoicing or a key device stops work, one lost hour can cost more than the support that helps prevent and resolve it.
The Question Worth Asking
If Your Main Laptop or Phone Died Right Now, How Much Work Would You Lose?
Think about the time spent recovering quotes, invoices, customer details, job photos, passwords and access to email. Then add the missed calls, delayed jobs and hours spent trying to fix it yourself. Managed IT is practical business protection that works every day, not just after something goes wrong.
Someone to Call When Tech Stops Work
If email stops, a printer refuses to cooperate or a strange message appears, you have a support pathway instead of losing hours searching for answers.
Technical Layer: Helpdesk, remote support, troubleshooting and eligible onsite support.A Digital Security Screen
Security controls can help reduce the risk of scams, stolen logins, malicious software and unauthorised access to business systems.
Technical Layer: MFA, antivirus, endpoint protection, access controls and security baseline checks where included.A Digital Safe for Business Files
Backup and recovery planning helps protect quotes, invoices, customer records and job photos if a device is lost, stolen, damaged or fails.
Technical Layer: Backup routines, recovery expectations, testing and disaster-recovery planning where included.Preventative Servicing for Your Tech
Like servicing a work vehicle before it breaks down, supported computers and business devices can be kept updated, documented and ready for work.
Technical Layer: Patch management, software updates, device standards and lifecycle planning where included.Problems Spotted Earlier
Managed tools, health checks and clean records can help identify ageing devices, storage risks, recurring faults and support gaps before they become bigger interruptions.
Technical Layer: Monitoring, asset registers, device health, documentation and proactive review where included.Staff Ready to Work From Day One
When someone joins, changes roles or leaves, their email, device access and shared files can be set up or removed in an orderly way without loose accounts or avoidable delays.
Technical Layer: User onboarding and offboarding, account provisioning, permissions, licence coordination and device setup where included.Important: The $9.99/day Essentials plan is an entry offer, not a promise that every service above is included. We confirm users, devices, response targets, backup, security, onsite and other inclusions during discovery before any agreement.
Phone-a-Friend SupportA responsive remote helpdesk when your team needs answers.
Local When NeededEligible Noosa and Sunshine Coast businesses can add onsite support.
Know What You OwnDevices, vendors, networks and support notes kept clean and documented.
Security Basics CoveredMFA, backups, antivirus, Wi-Fi and router checks can be scoped.
Services by Plan
Choose the Support Mix Your Business Actually Needs.
Not every plan includes every service. We scope inclusions during discovery so a small team can start lean, while growing, multi-site or regulated businesses can add deeper technical management.
Remote & Onsite IT Support
Help when email, printers, software or devices play up, with remote troubleshooting, user assistance and eligible local onsite visits where included.
Device Supply & Lifecycle
Choose, supply, set up and support computers, laptops, accessories and workplace devices, with a plan for ageing equipment.
Networking & Wi-Fi
Reliable router, switch, Wi-Fi and network planning for offices, clinics, classrooms, workshops and warehouses.
VOIP Phone Systems
Business phone planning, setup and support so calls reach the right people in the office or out in the field.
Google Workspace, Microsoft 365 & Email
Email setup, mailbox migrations, DNS records, aliases, groups, user management and support when messages stop flowing.
Web Hosting & Website Design
Hosting, domain guidance, website design and technical website support for businesses that want one technology partner.
Backups & Security Checks
Help protect quotes, invoices, customer records and systems through MFA, antivirus, backup routines, recovery expectations and risk checks.
Documentation & Asset Register
Clean records for contacts, sites, vendors, software, networks, devices and support notes so important details are not held in one person’s head.
Managed Device Policies
Device enrolment, naming standards, access rules, updates and support tooling for plans that include managed endpoints.
Internet & Connectivity
NBN guidance, business internet planning, router setup and connectivity checks for supported offices, workshops and field teams.
User Onboarding & Offboarding
Structured setup and removal of accounts, devices, mailboxes, groups and access when staff join, change roles or leave.
Vendor & Software Coordination
Help coordinate software providers, domain records, licensing, renewals and technical handovers so you are not stuck between suppliers.
Flexible Plans
Start Small, Then Add the Layers That Matter.
The $9.99/day entry point is designed for essential coverage. More complex environments can add deeper support, onsite service, device management, web, VOIP, networking, backups, monitoring and security work.
Entry
Essentials
From $9.99 / Day
A no-headache starting point for smaller businesses that need a real IT partner to call without a heavy support footprint.
- Clear Remote Support Pathway
- Core Business & Contact Setup
- Basic Environment & Device Notes
- Discovery-Led Scope, Inclusions & Exclusions
Popular
Growth
Scoped After Discovery
For growing teams that need predictable support across people, devices, email, internet and networking.
- Remote & Eligible Local Onsite Support
- Device & Asset Register
- Email, Google Workspace, Microsoft 365 & DNS Support
- Network & Wi-Fi Baseline Checks
Complete
Managed IT
Custom for Higher Needs
For medical, education, trades, industrial and multi-site businesses that need a fuller managed layer.
- Security, Backup, Monitoring & Device Management Planning
- VOIP, Web Hosting & Website Support Options
- Vendor, Software & Documentation Management
- Handover, Review & Improvement Rhythm
Onboarding Workflow
A Clear Path from Enquiry to Managed Support.
We keep onboarding structured so nothing important gets lost between the first conversation and the day your team starts using support.
1
Tell Us About the Business
Create the client record and capture the business, contact and support details.
2
Discovery Call
Review users, devices, systems, internet, risks and the problems costing your team time.
3
Create the Onboarding Project
Open a dedicated onboarding workflow for tasks, notes and follow-up.
4
Complete the Onboarding Form
Collect contacts, billing details, devices, sites, providers and current pain points.
5
Confirm the Package & Agreement
Approve the service scope, pricing, response expectations, authority and terms.
6
Set Up the Client Profile
Add contacts, sites, service details and recurring billing records.
7
Build the Documentation
Record vendors, networks, software, passwords where appropriate and key support notes.
8
Technical Audit & Asset Register
Audit devices and create a clean supported asset list.
9
Configure Management Policies
Create groups, naming standards, app profiles and device management rules where included.
10
Enrol Devices & Support Tools
Deploy approved support tools, apply policies and enrol managed devices.
11
Security, Backup & Network Baseline
Check MFA, backups, antivirus, Wi-Fi, router setup and agreed recovery expectations.
12
Customer Handover & 30-Day Review
Share the support process, go live, then review what is working and what needs attention after 30 days.
Onboarding Is Complete When:
Client is set up
Recurring billing is active
Assets are documented
Managed devices are enrolled
Your team knows how to request support
Businesses We Support
Built for Businesses Where IT Interruptions Cost Real Time.
We especially want to help tradies, clinics, education teams, industrial businesses, field crews, small offices and operational workplaces that need dependable systems, clear documentation and local accountability.
Medical & Allied Health
Support for clinics, reception teams, connected devices, secure email, Wi-Fi, backups and practice continuity.
Early Childhood & Education
Reliable internet, devices, access controls and support pathways for educators and administration teams.
Trades, Industrial & Field Teams
Support for electricians, builders, mobile service teams, workshops and warehouses using phones, tablets, laptops, VOIP, Wi-Fi and job-management systems.
Start Here
Tell Us What Is Costing Your Business Time.
You do not need to diagnose the technical problem. Tell us what keeps going wrong, what the business cannot afford to lose and where your team needs help. We will review the setup, recommend the right support level and confirm what is included before you commit.
Designed for scoping before a formal Managed IT agreement with defined terms.
Captures users, devices, locations, providers and everyday pain points.
Scopes remote helpdesk, onsite support, device supply and managed workplace setup.
Reviews networking, Wi-Fi, internet/NBN, router, printer and VOIP requirements.
Covers Google Workspace, Microsoft 365, email, domains, DNS, hosting and website support.
Plans user onboarding, offboarding, access controls, asset registers and vendor coordination.
Checks MFA, endpoint protection, updates, backups, recovery expectations and security risk points.
Common Questions
Managed IT Questions Business Owners Ask First.
What Is Managed IT or an MSP?
Managed IT means having an ongoing technology support partner instead of waiting for something to break and then finding someone to fix it. MSP stands for Managed Service Provider and is another way people describe ongoing Managed IT support. My IT Shop can support people, devices, email, internet, networks, security, backups, websites and other business systems depending on the agreed plan.
How Much Does Managed IT Support Start From?
Entry managed support starts from AUD $9.99 per day for eligible businesses after discovery. Final inclusions, device or user limits, response expectations, pricing and agreement terms are confirmed before commitment.
Does the $9.99/Day Plan Include Everything?
No. It is an entry point for essential managed support. Services such as onsite visits, device management, monitoring, backups, VOIP, web work, advanced networking and deeper security coverage depend on the plan and agreed scope.
What Can Managed IT Protect My Business From?
Depending on the plan, managed IT can reduce time lost to email, printer, internet, software and device problems, while adding practical layers for scams, stolen logins, malicious software, backups, recovery, updates and ageing equipment. No service removes every risk, so the controls and responsibilities are agreed clearly.
Can You Support Us Onsite?
Yes, for eligible local businesses around Noosa and the Sunshine Coast. We confirm onsite expectations during discovery so travel, response targets and inclusions are clear.
Do You Handle Google Workspace, Microsoft 365 & Email?
Yes. Depending on your plan, we can help with Google Workspace, Microsoft 365, business email, DNS, mailbox setup, aliases, groups, user onboarding and migrations.
Can You Help If We Already Have an IT Provider?
Yes. We can review the current setup, identify gaps and help plan a clean transition if moving to My IT Shop is the right fit.
Is Managed IT Suitable for Tradies & Small Businesses?
Yes. It can suit solo operators and teams that rely on phones, tablets, laptops, email, quoting, invoicing, job-management software, internet and customer records. The Essentials plan starts lean, while larger field, industrial, medical, education and multi-site teams can add deeper support.