Small Business IT Support Checklist

Small-business IT often grows one purchase and one account at a time. A simple register reduces the chance that critical access, renewals or recovery knowledge belongs to one person or is discovered only during an outage.

People, Accounts & Access

• Maintain a current staff and contractor list.
• Use named accounts rather than shared administrator logins.
• Enable multi-factor authentication where supported.
• Record who approves access and who can recover each key account.
• Schedule onboarding and offboarding steps.

Devices, Network & Suppliers

• List computers, phones, tablets, printers and network equipment.
• Record warranty, purchase and replacement information where available.
• Document internet, phone, domain, email and software providers.
• Keep router, Wi-Fi and network diagrams with controlled access.
• Track important renewals and ownership contacts.

Data, Backups & Recovery

• Identify the data that is necessary to keep operating.
• Confirm which systems are backed up and which are not.
• Keep a protected backup separated from the primary environment.
• Test that a representative file or system can be restored.
• Write the order in which services should return after an incident.

Practical note: A green backup status is not the same as a verified recovery. Record when restore testing was last completed and what was actually tested.

Sources & Further Reading

• Australian Cyber Security Centre: Small Business Cyber Security

This guide provides general information, not a diagnosis, guarantee or substitute for advice based on your specific devices, systems, contract or site. Confirm scope, inclusions and pricing before making a service decision.